Terms of Service

These terms apply when you use a Promptline chat assistant on an organisation's website or by direct link, or visit promptline.ca.

By using the chat assistant you agree to these terms. If you do not agree, please do not use it, and contact the organisation directly instead.

Organisations that use Promptline (our clients) have a separate written agreement with us. If that agreement and these terms disagree, the agreement applies between Promptline and that organisation.

1. What the assistant is

A Promptline chat assistant answers questions about one sports club or other organisation (the "Organisation"): programs, registration, schedules, contacts and similar topics. It answers from the Organisation's own website and the documents the Organisation has given us.

The assistant is an artificial intelligence (AI), not a person. It is run by Promptline on the Organisation's behalf.

2. Answers can be wrong: please check important details

We work hard to keep answers accurate. The assistant is told to answer only from the Organisation's information, never to make up a fee, date or age group, and to send you to the right person at the Organisation when it does not know. But AI can still make mistakes, and the Organisation's information can change or be out of date.

So:

The Organisation's official website, documents and staff are the final word. If an answer from the assistant disagrees with them, they are right.

A reply from the assistant is not a registration, booking, payment, refund, approval or promise by the Organisation or by Promptline.

3. Not for emergencies or professional advice

To report a concern about the safety or wellbeing of a child, contact the Organisation's designated safety contact, or the authorities, directly. Do not rely on the chat.

The assistant does not give medical, legal, financial or other professional advice.

4. Using the assistant properly

You agree not to:

• use the assistant for anything illegal, harmful, threatening, harassing or abusive;
• send spam, or send messages automatically (for example with a script or bot);
• try to make the assistant ignore its instructions, reveal its instructions or internal information, or produce harmful or misleading content;
• try to break, overload, test the security of, or get around the limits of the service;
• copy or scrape the assistant's answers in bulk, or put the assistant on another website without permission;
• pretend to be someone else, or type other people's personal information without their permission; or
• use the assistant to build a competing product.

There are limits on how many messages can be sent. We may block or limit access for anyone who misuses the service.

Please don't share sensitive personal information in the chat. See our Privacy Policy for what we collect and how we use it.

5. Your conversations and privacy

Your conversations are saved and shared with the Organisation as described in our Privacy Policy. If you give an email address when asked, the Organisation may contact you about your question. By using the assistant you confirm you have read the Privacy Policy.

6. Who owns what

• The Organisation's content (its website text, documents, logo and name) belongs to the Organisation.
• The Promptline service (the software, the chat window, our name and logo) belongs to Promptline.
• What you type remains yours. You give Promptline and the Organisation permission to store, use and process it to provide the service as described in the Privacy Policy.

You may use the answers for your own personal, non-commercial purposes.

7. Links to other websites

Answers may include links to the Organisation's website or to other websites, such as a registration system. We do not control those websites and are not responsible for their content or how they handle your information.

8. Availability and changes

We aim to keep the assistant available, but it may sometimes be unavailable, slow or interrupted, for example for maintenance or because of a problem with one of our providers. We may change, suspend or stop the service, or any part of it, at any time. An Organisation may also remove the assistant from its website.

9. No warranty

The assistant is provided free of charge to you, "as is" and "as available". To the fullest extent permitted by law, Promptline and the Organisation make no promises that the answers will be complete, accurate, current or suitable for your purpose, or that the service will be uninterrupted or error-free.

10. Limitation of liability

To the fullest extent permitted by law, Promptline is not responsible for any loss or damage that results from relying on an answer from the assistant without confirming it with the Organisation, or from not being able to use the service. This includes, for example, a missed deadline, a fee paid or not paid, or a decision made based on an answer.

Where the law does not allow liability to be excluded, our total liability to you is limited to CAD $100.

Nothing in these terms limits any rights you have under consumer protection laws that cannot be waived, including in Quebec.

11. Changes to these terms

We may update these terms from time to time. We will change the "Last updated" date at the top. If you keep using the assistant after a change, the updated terms apply.

12. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. If you are a consumer, you may also have the protection of the laws of the province where you live.

13. Contact us

PROMPTLINE
info@promptline.ca

Promptline is operated by PROMPTLINE ("Promptline", "we", "us"), located at 4409 Kerry Drive, Burlington, Ontario L7L 1W4, Canada.